Regulations and quality assurance by EIT Food Assessment
EIT Food Assessment is a vital part of EIT Food, dedicated to upholding the highest standards in quality, research, and innovation. Our certification process and organization is overseen by EIT Food Learning and Assessment Advisory Board. They are responsible for validating certificates, coordinating the procedures in case of misuse, as well as following up on complaints and appeals.
The regulations of EIT Food Assessment are the cornerstone of our operations, reflecting our dedication to upholding international standards and providing valuable, recognized certifications in the agrifood sector. We encourage all our stakeholders - including candidates, certified professionals, training providers, and partner organizations - to familiarize themselves with these regulations. They are crucial in understanding your rights, responsibilities, and the standards we adhere to in our certification processes.
Quality of research and certification
EIT Food Assessment is committed to upholding the highest standards in quality, research, and innovation, providing excellence in certification, monitoring, and services for professionals in the agrifood sector. Our comprehensive approach to quality encompasses customer-centric processes, independent verification of skills based on the latest scientific standards, and strict adherence to guidelines outlined in our Quality Management Handbook. We prioritize independence, impartiality, data protection, and confidentiality, ensuring fair access to our services while maintaining the highest ethical standards in all our operations.
Complaint procedure regarding the certification process
EIT Food Assessment has established a comprehensive system for handling complaints and appeals, ensuring a fair, impartial, and confidential process for addressing concerns related to certification decisions or activities. Complaints, which can be submitted by any individual or organization, and appeals, which are requests from customers to review certification decisions, are managed through a structured procedure that includes receiving, validating, investigating, and resolving issues, with the head of EIT Food Assessment overseeing the process.
Misuse of certificates
EIT Food Assessment has established strict protocols to address the misuse of certificates, including procedures for investigation, suspension, and revocation. Certificate misuse occurs when holders violate usage rules, fail to meet certification conditions, or obtain certification through false statements, with consequences ranging from temporary suspension to permanent revocation depending on the severity of the violation.
Our examination formats
EIT Food Assessment offers a variety of examination formats, including online-proctored certification exams, designed in accordance with ISO 17024 guidelines to assess competencies for different certification profiles. The online-proctored exams utilize advanced technology to ensure security and prevent cheating, including identity verification, environment recording, and continuous monitoring, while adhering to strict data protection and privacy regulations.
Questions about our regulations?
By maintaining these rigorous standards and clear procedures, we aim to continue being a trusted partner in professional development and certification within the agrifood industry. Should you have any questions about our regulations, please don't hesitate to contact us.